Privacy Policy
Personal Data We Collect and Process
To provide our services, we must collect and process various categories of your personal data. This information is essential for account registration, service delivery, and compliance with our legal obligations.
Data You Provide to Us
This category includes all information you actively submit when using our services.
- Identity and Contact Data: When you register an account, you provide details such as your first and last name, date of birth, email address, phone number, and residential address. We also collect documentation to verify this information, including copies of your government-issued ID, passports, and utility bills.
- Financial Data: To process deposits and withdrawals, we collect information related to your payment methods. This includes bank account details, payment card information, source of wealth declarations, and other financial documentation required to fulfill our Know Your Customer (KYC) and anti-money laundering obligations.
- Marketing and Communication Data: This includes your preferences for receiving marketing materials from us and our third-party partners, as well as records of your communications with our support teams via email, live chat, or phone.
Data Collected Automatically
This category includes information generated automatically through your interaction with our website and services.
- Technical Data: We automatically log your Internet Protocol (IP) address, login data, browser type and version, time zone setting, operating system, and platform. This information is crucial for security, troubleshooting, and ensuring our website is presented effectively.
- Usage Data: We collect information about how you use our website, products, and services. This includes a history of the games you play, transaction histories, login and logout times, session durations, bonuses claimed, and responsible gaming limits you have set.
- Gameplay Data: We record details of your gaming activity, including wagers, wins, losses, and duration of play on specific games. This data is necessary for the proper functioning of the games and for our internal analytics.
Data from Third-Party Sources
We may also receive personal data about you from various third-party sources to supplement the information we collect.
- Verification Services: We work with third-party services for age, identity, and address verification. These partners help us confirm the accuracy of the information you provide and meet our regulatory requirements.
- Analytics and Advertising Partners: We collaborate with analytics providers, advertising networks, and other partners who help us understand user behaviour, deliver personalized content, and measure the effectiveness of our marketing campaigns.
- Group Companies: If you use other services operated by our corporate group, we may consolidate information from those accounts. This practice helps us prevent fraud, manage responsible gaming obligations, and maintain a consistent user profile across our services.
How and Why We Use Your Personal Data
We process your personal data for several specific purposes, each supported by a clear legal basis. Our primary goals are to deliver a secure and engaging gaming experience, comply with legal and regulatory mandates, and operate our business effectively.
- To Provide and Manage Our Services
We use your identity, contact, financial, and technical data to set up and manage your player account, process your deposits and withdrawals, and provide access to our gaming services. This processing is necessary for the performance of the contract (our Terms and Conditions) between you and us. - To Comply with Legal and Regulatory Obligations
We are subject to strict regulations, particularly concerning Anti-Money Laundering (AML) and responsible gaming. We process your data to verify your identity, monitor transactions for suspicious activity, and screen for problem gambling behaviours. This processing is a legal obligation. - For Marketing and Promotional Purposes
With your explicit consent, we use your contact and usage data to send you information about promotions, bonuses, and new products. This may include offers from our business partners. You can manage your marketing preferences at any time through your account settings. - To Ensure Security and Prevent Fraud
We analyze your technical and transaction data to protect our website and your account from fraudulent activity and cyber threats. This includes creating risk profiles and monitoring for bonus abuse. This processing is based on our legitimate interest in securing our business and protecting our customers. - For Analytics and Service Improvement
We analyze aggregated usage and gameplay data to understand user trends, troubleshoot technical issues, and improve the overall user experience on our website. This processing is based on our legitimate interest in developing and enhancing our products and services.
Data Sharing and Disclosure
We may need to share your personal data with trusted third parties to provide our services and meet our legal obligations. We ensure that any third party with access to your data respects its security and processes it only for specified purposes in accordance with our instructions.
Your data may be shared with the following categories of recipients:
- Group Companies: Members of our corporate group may access your data for AML, fraud prevention, and responsible gaming purposes.
- Game Providers: We share necessary data, such as your username and IP address, with our game providers to enable your participation in games.
- Payment Processors: Your financial data is shared with payment service providers to facilitate deposit and withdrawal transactions.
- Verification Services: We share identity data with third-party services to perform required KYC, age, and address verification checks.
- Marketing Partners: With your consent, we provide your contact details to marketing agencies that manage our promotional communications.
- Regulatory and Governmental Bodies: We may disclose your personal data to law enforcement, courts, or other public authorities when required by law or to protect our legal rights.
International Data Transfers
To deliver our services, it may be necessary to transfer your personal data to countries outside of Canada. When we transfer your data, we ensure that a similar degree of protection is afforded to it by implementing appropriate safeguards, such as using specific contracts approved for use that give personal data the same protection it has in its country of origin. By using our services, you acknowledge that your data may be transferred to and processed in these locations.
Data Retention Policy
We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Due to anti-money laundering regulations, we are required to retain the personal data of players for a minimum of five years after the closure of their account or their last transaction. Requests for data erasure before this period has elapsed cannot be fulfilled.
Security of Your Data
We are committed to protecting your personal information and respecting your privacy in accordance with best business practices and applicable regulations. We implement appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your data is limited to employees and third parties who have a legitimate business need to know.
Your Rights Regarding Personal Data
Under data protection law, you have specific rights regarding your personal information. These rights empower you to maintain control over your data. You have the right to:
- Request Access: You can ask for a copy of the personal data we hold about you.
- Request Correction: You can request that we correct any incomplete or inaccurate data we hold about you.
- Request Erasure: You can ask us to delete your personal data where there is no longer a legal basis for us to continue processing it, subject to our data retention obligations.
- Object to Processing: You can object to the processing of your data where we are relying on a legitimate interest, and you feel it impacts your fundamental rights.
- Request Restriction of Processing: You can ask us to suspend the processing of your personal data in certain scenarios, such as while its accuracy is being established.
- Request Data Portability: You can request the transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format.
- Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time.
How to Contact Us
Should you wish to exercise any of your rights or have any questions about this policy, you may contact us through the following channels. We aim to respond to all legitimate requests within one month.
- For general support and requests: [email protected]
- Via Live Chat on our website: luckywins-ca.com